BioGrad biobank
BioGrad biobank


Job Description

Business Administration Apprentice
Contract: £11,648 per annum
Reports to: Operations & Pastoral Lead
Role Overview: To support learners with enquiries, bookings, payments, transfers and activities and provide effective communications with the whole of the Education team.

Key Responsibilities

1. Communications

  • Liaise with learners/ parents and respond to general enquires
  • Manage cancellations and transfers Check up on payment status, and chase outstanding balances
  • Collate any registration paperwork Be the main contact for learners when they are on site
  • Assist with SEN issues where required
  • Deal with any follow up contact with students
  • Address problems and troubleshoot accordingly
  • For residential learners, to be present at the accommodation provider to bring them to BioGrad Education. (Typically, Monday mornings.)
  • Have close communication with the DofE (Duke of Edinburgh) administrator to see whether evening activities or weekend courses need to be covered.
  • Working on DofE administrative tasks, reporting and promoting courses and activities via opportunity finder.
  • Ensure registers and relative paperwork is ready for teaching staff.
  • Speaking with lecturers/teachers about learner SEN provision if required.

2. Office administration

  • Responsibility for the student services reception area and student breakout room ensuring a clean space for students.
  • Ensuring all learners are present for the course, identifying any learners who have not shown and contacting them to understand why they have not attended that day/week.
  • Check to see that lecturers/ teachers have completed their registers.
  • Having good working knowledge of MS office

3. Safeguarding

  • Working with the Operations and Pastoral Lead to ensure safeguarding is carried out across the whole of BioGrad Education

  • Ensuring all safeguarding policies have been read and understood.

  • Promoting British Values

4. General

  • To participate in all necessary training
  • To embrace Diversity and Equality
  • Willingness to be flexible in working occasional weekends

5. Health & Safety

  • Report any near misses at Liverpool Science Park of Accommodation premises to Head of Education
  • Adhere to the health and safety policy

Person Specification

Qualifications, Training & Knowledge




Skills & Behaviours

Essential/ Desirable


Essential/ Desirable

Company Benefits

35 days Holiday per annum pro rata
Employee Assistance Programme
Benefits Available after 1 years’ Service.
House Loan Scheme –   down payment on new home
Enhanced Maternity and Paternity Package
Enhanced Sickness and Absence Pay
Enhanced holiday package after 5 years and 10 years’ service

Apply Now

If you are interested in this job position, please send your CV with a covering letter to

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