BioGrad biobank
BioGrad biobank

Vacancy

Job Description

Business Administration Apprentice
Contract: £11,648 per annum
Reports to: Operations & Pastoral Lead
Role Overview: To support learners with enquiries, bookings, payments, transfers and activities and provide effective communications with the whole of the Education team.

Key Responsibilities

1. Communications

  • Liaise with learners/ parents and respond to general enquires
  • Manage cancellations and transfers Check up on payment status, and chase outstanding balances
  • Collate any registration paperwork Be the main contact for learners when they are on site
  • Assist with SEN issues where required
  • Deal with any follow up contact with students
  • Address problems and troubleshoot accordingly
  • For residential learners, to be present at the accommodation provider to bring them to BioGrad Education. (Typically, Monday mornings.)
  • Have close communication with the DofE (Duke of Edinburgh) administrator to see whether evening activities or weekend courses need to be covered.
  • Working on DofE administrative tasks, reporting and promoting courses and activities via opportunity finder.
  • Ensure registers and relative paperwork is ready for teaching staff.
  • Speaking with lecturers/teachers about learner SEN provision if required.

2. Office administration

  • Responsibility for the student services reception area and student breakout room ensuring a clean space for students.
  • Ensuring all learners are present for the course, identifying any learners who have not shown and contacting them to understand why they have not attended that day/week.
  • Check to see that lecturers/ teachers have completed their registers.
  • Having good working knowledge of MS office

3. Safeguarding

  • Working with the Operations and Pastoral Lead to ensure safeguarding is carried out across the whole of BioGrad Education

  • Ensuring all safeguarding policies have been read and understood.

  • Promoting British Values

4. General

  • To participate in all necessary training
  • To embrace Diversity and Equality
  • Willingness to be flexible in working occasional weekends

5. Health & Safety

  • Report any near misses at Liverpool Science Park of Accommodation premises to Head of Education
  • Adhere to the health and safety policy

Person Specification

Qualifications, Training & Knowledge

Essential
  • Computer literate
  • GCSE Maths and English

Experience

Essential
  • Experience of using Microsoft Office
  • Experience of working as a receptionist, preferably in the education sector
  • Experience of small businesses and an appreciation of potential difficulties in this sector
Essential/Desirable
  • Experience of working with SEN and vulnerable students (both adult and child)
Desirable
  • Experience of working in a multi-cultural setting

Skills & Behaviours

Essential
  • Strong communication skills with proven ability to use them to convey complex information to students, parents and colleagues
  • Well-developed organisational skills with the ability to work in a team, ensuring appropriate hand-over of information as necessary
  • Ability to take initiative and work without supervision
Essential/ Desirable
  • Confidence in making decisions
  • Ability to review documentation and make amendments appropriately within set guidelines
  • Ability to analyse and solve problems
  • Ability to work calmly under pressure, and adapt readily to changing circumstances
  • Able to work efficiently and co-operatively as part of a team
  • Strong negotiation skills, with ability to reach agreements
  • A willingness to “problem-solve”

Circumstances

Essential/ Desirable
  • 35 hours per week
  • The post requires a flexible approach and willingness to carry out working hours across set teaching schedules (working bank holidays)

Company Benefits

35 days Holiday per annum pro rata
Employee Assistance Programme
Benefits Available after 1 years’ Service.
House Loan Scheme –   down payment on new home
Enhanced Maternity and Paternity Package
Enhanced Sickness and Absence Pay
Enhanced holiday package after 5 years and 10 years’ service

Apply Now

If you are interested in this job position, please send your CV with a covering letter to recruitment@biograd.co.uk

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